Terms of use

1. A variable security deposit per booking is required in case of damage to the property or its contents. However the monies reserved by this clause shall not limit the client’s liability to the owner/agent. The owner/agent will account to the client for the security deposit and refund the balance due within two weeks after the end of the rental period.

2. The maximum number of persons to reside in the property must not exceed the total number stipulated on the booking enquiry form, unless the owner/agent has given written permission [email acceptable].

3. The client (Renter) agrees to be a considerate tenant, to take good care of the property and to leave it in a clean and tidy condition. At the end of the rental period, the owner reserves the right to make retention from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition. The client also agrees not to act in any way, which would cause disturbance to neighbor’s.

4. Any chargeable expenses arising during the rental period (e.g. telephone calls or agreed optional extras) shall be settled with the owner or by deduction from the security deposit.

5. The balance of the rent, including security deposit, is payable not less than eight weeks before the start of the rental period. If payment is not received by the due date, the owner/agent reserves the right to give notice by email or in writing that the reservation is cancelled. The client (renter) will remain liable to pay the balance of the rent unless the owner/agent is able to re-let the property. Reservations made within eight weeks of the start of the rental period, require full payment at the time of booking.

6. Subject to clause 2 above, in the event of cancellation, refund of monies paid will be made if the owner/agent is able to re-let the property, and any expenses or losses incurred in so doing will be deducted from the refundable amount. The client is strongly recommended to arrange comprehensive travel insurance (including cancellation cover) and to have full cover for the party’s personal belongings, public liability, etc., since these are not covered by the owners insurance.

7. The rental period shall commence at 4:00 p.m. on the first day and finish at 10:00 a.m. on the final day of the rental period. The owner/agent shall not be obliged to offer the accommodation before the time stated and the client shall not be entitled to remain in occupation after the time stated.

8. The property (the villa/property) is offered for holiday rental subject to confirmation by (the owner/agent) to the renter (the client).

9. To reserve the property the client must complete the booking enquiry form on the website and send method of payment as a non-refundable deposit. Following receipt of the booking form and deposit, the owner/agent will send a invoice to confirm. This is the formal acceptance of the completed booking.

10. The client (renter) must report to the owner/agent without delay, any defects in the property, any damage done to the property by the client or any breakages in the machinery, contents or appliances of the property, so that arrangements for repair and/or replacement can be made as quickly as possible.

11. Sapphire Villas act’s as referral/booking agents for the owners of the accommodation. We accept no liability in relation to any contract you enter into for the accommodation or for any services or arrangements you purchase or for the acts or omissions of any Owner or supplier(s) or other person(s) or party (parties) connected with any arrangements. For all arrangements, your contract will be with the Owner. We/the Owner reserve the right to refuse a booking without giving any reason.

12. Under no circumstances shall the owners/agents liability to the client exceed the amount paid to the owner/agent for the given rental period. This contract shall be governed by English law in every particular including any form and any interpretation, and shall be deemed to have been made in England. Any and all proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.

13. The owners shall not be liable to the client for any temporary defect or stoppage in the supply of public services neither to the property, nor in respect of any equipment, machinery or appliance in the property, for any loss, damage or injury, which is the result of adverse weather conditions, riot, war, strikes or any other matters beyond the owners control, for any loss, damage or inconvenience caused to, or suffered by the client, if the property should be destroyed or substantially damaged before the start of the rental period and in such event, the owner shall within seven days of notification to the client, refund to the client all sums previously paid in respect of the rental period.